OpenShift Privacy Policy

Thank you for visiting www.openshift.com (the “Site”), owned and operated by OpenShift, LLC (“OpenShift,” “We,” or “Our”). We are committed to treating the personal and corporate information of Our users (“User,” “Users,” “You,” or “Your”) with respect and sensitivity. This privacy policy (the “Privacy Policy”) is part of Our Terms and Conditions of Use of OpenShift Site and Services (the “Terms”). Please click here to see the Terms. This Privacy Policy explains how We treat information We collect when you use OpenShift sites, services, mobile applications, products, and mobile applications (“Services”). It also has information about how We store, use, transfer, and delete that information. Our aim is not just to comply with privacy law. It’s to earn your trust.

Changes to our Privacy Policy

As Our services evolve and We perceive the need or desirability of using information collected in other ways, We may from time to time amend this Privacy Policy. We encourage you to check Our Site frequently to see the current Privacy Policy and Terms in effect and any changes that may have been made to them. If We make material changes to this Privacy Policy, We will post the revised Privacy Policy and the revised effective date on this Site.

Information We Collect

OpenShift doesn’t make money from ads. So We don’t collect data in order to advertise to you. The tracking We do at OpenShift is to make Our product work as well as possible. In general, you can visit the Site without telling us who you are or revealing any information about yourself. However, if you wish to contact us through the Contact Us link in Our site footer or by emailing us at support@openshift.com, We may collect your name, company name, email address, telephone number and street address along with other information you may choose to submit, as part of the inquiry process.

In order to give you the best possible experience using OpenShift, We collect information from your interactions with Our products. Some of this information, You actively tell us (such as your email, phone number, address, which We use to establish Your account or communicate with You).

When you register for a OpenShift account as a Nursing Home (as defined in the Terms), We collect information from you that may include your name, company name, email address, telephone number, street address, taxpayer and immigration information, payroll, insurance and banking information as well as other information that you submit as part of your profile or open job posting at your business. We may also collect information about you from other publiclyavailable sources, which We may combine with the other information We have.

When you register for a OpenShift account as a Nurse (as defined in the Terms), We collect information from you that may include your name, email address, telephone number, street address, taxpayer and immigration information, education and work history and credentialing information as well as other information that you submit as part of your profile or job posting.

We may also collect information about you from other publicly available sources, which We may combine with the other information We have.

You may be asked to choose a user name, such as your email address, and a password that will be used to access your account. By providing your information to us, you explicitly agree to Our collection and use of such information as described in this Privacy Policy. The information you provide us must be accurate and up to date. We may verify or validate the information that you provide us through third parties. When you create your OpenShift account, and authenticate with your phone number We may collect, store, and periodically use your phone number, when requested by you or an admin user related to your account to notify you of changes to your account or help you access your unique PIN code or reset your account password.

Information Automatically Collected

We (or Our service providers acting on Our behalf) may collect information about how you use Our Site or Our services. This information includes information that may identify you as well as statistical information (“Analytics”) that does not identify you. Some Analytics may be correlated with your account information. Usage information may include:

Device-specific information (such as your hardware model, operating system version, unique Device identifiers and mobile network information, including phone number). We may associate your Device identifiers or phone number with your OpenShift account. For purposes of this Privacy Policy, a “Device” is any computer used to access the Site, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic Device.

Log information recorded when you use Our Site including your Device, its software, and Device identifiers and mobile network information, including phone number). We may associate your Device identifiers or phone number with your OpenShift account. For purposes of this Privacy Policy, a “Device” is any computer used to access the Site, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic Device. your activity using the Site. This may include:

The Device’s Internet Protocol (“IP”) address;
Identification numbers associated with your Devices;
Device event information such as crashes, system activity and hardware settings;
Locale preferences;
Application activity such as app upload, app download, app installation, app uninstallation, app start, app play duration, app stop, app crashes, app network activity and app resource consumption;
Date and time stamps associated with transactions;
System configuration information;
Metadata concerning your mobile or smartphone apps; and
Other interactions with Our Site.

Location information. When you use a location-enabled Device, We may collect, process and retain information about your actual location if you have so agreed. We may also use various technologies to determine location, such as sensor data from your Device that may, for example, provide information on nearby Wi-Fi access points and cell towers. The location data is collected anonymously in a form that does not personally identify you and is used by us to provide and improve location-based products and services. By using a location-enabled app, you consent to us processing information about your actual location.

Other information. We collect based on actions you take while using OpenShift, such as what pages you access and your interactions with Our product features (like schedules, auto-scheduler, pay, team and communicate). This information includes records of those interactions, your Internet Protocol address, information about your device (such as device or browser type, or mobile device UUID), and referral information.

Use of Information

The use of your information is subject to this Privacy Policy and the Terms. The provisions contained herein supersede all previous notices or statements regarding Our privacy practices with respect to this Site.

We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas of Our Site Our users visit most frequently and what services they access most often. This information helps us develop a better Site that is more useful and accessible to you.

We may use your information internally for Our general commercial purposes including, among other things, to improve Our Site or Our services, or to offer Our own, Our affiliates’ or thirdparty products and services that We think you may find of interest. We may use your contact information to contact you to respond to your inquiries or your account or to provide information about us or Our services to you. You can elect not to receive promotional emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below.

We use this information to:

provide, test, improve, promote and personalize OpenShift Services
prevent duplicitous accounts, and ensure only you have access to your account
generate aggregate, non-identifying information about how people use OpenShift Services

Facial Recognition

OpenShift uses Microsoft’s Azure cognitive services to power Our Facial Recognition features. OpenShift’s facial verification system stores a single image of the user to compare facial data in Microsoft’s system. Please reference the Microsoft Trust Center for more details regarding the privacy policy for stored data and the strict guidelines for user data under which Microsoft stores Face API data.

Microsoft does not store any information used to verify employees, and mathematical representations used to identify and compare faces is only transmitted and used at the time of verification to provide a match score.

At any time, users can request that their Facial Verification data (comparison image) be removed either by deleting their OpenShift account, requesting that their manager clear Face Verification in the Manager Dashboard, or sending the request to Our OpenShift support team via the in-app support chat, the live chat here on OpenShift.ai or by email team@OpenShift.ai.

Mobile Device Location Tracking

OpenShift’s mobile apps including but not limited to the OpenShift Workforce application, OpenShift Manager Application, OpenShift Portal, and TeamBridge mobile application on iOS, Android or any other platform where published may collect location informations based on the settings of the organization or organizations to which the current user’s account belongs.

Information collected includes location data to verify the users current location at the time of specific actions that require it, including time clock actions. As per the account settings We may also collect real-time route tracking data during worked hours, and may also use native device features to identify when a user has entered or exited a specified area to provide timely notifications.

Information Disclosure

OpenShift won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.

We may reveal information about you to unaffiliated third parties:

If you request or authorize it;
If the information is provided to help complete a transaction for you;
If the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce Our Terms or other agreements, or to protect Our rights, property or safety or the rights, property or safety of Our users or others (e.g., to a consumer reporting agency for fraud protection, etc.);
If the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of Our assets are acquired by another party, customer information may be one of the transferred assets);
If the information is provided to Our agents, outside vendors or service providers to perform functions on Our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.);
As otherwise described in this Privacy Policy.

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of Our Site and services, to Our affiliates and third parties. We may share your information with Our affiliates for their general commercial use.

If We are going to share your information in response to a legal process, We’ll give you notice so you can challenge it (for example by seeking court intervention), unless We’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of Our services that We believe are improper.

Your Choices

If you do not wish to receive promotional offers from us in the future, you can “opt out” by contacting us at the address indicated at the end of this Privacy Policy or by following the “unsubscribe” instructions in any promotional email you receive from us. Please be aware that you are not able to opt out of receiving communications about your account or your transactions with us.

Accessing Your Information

You are required to provide us with accurate and up to date information. OpenShift gives you the ability to amend your account information at any time by accessing your account on Our Site and modifying the information on your account page. Any changes will affect only future uses of your information. Subject to any legislation that might, from time to time, oblige us to store the information for a certain period of time, We will respect your wishes to correct inaccurate information. Otherwise, We will hold your information for as long as We believe it will help us to achieve Our aims as detailed in this Privacy You can ask us whether We are keeping personal information about you and you can ask to receive a copy of that personal information. Before sending you any personal data, We will ask you to provide proof of your identity. If you are not able to provide proof of your identity, We reserve the right to refuse to send you any personal data. We will respond as quickly as We can to your requests for details of personal information We hold about you.

If you have a OpenShift account, you can access, modify or delete your account here.

To protect information from accidental or malicious destruction, We may maintain residual copies for a brief time period. But, if you delete your account, your information and content will be unrecoverable after that time. OpenShift may preserve and maintain copies of your information when required to do so by law.

Bounce Back By Openshift

The team at OpenShift will do its best to keep content updated and relevant to the best of Our abilities, however by using this product you must understand that it is your responsibility to do what is best for you or in the case of Our employer product you and your business. The Bounce Back product is meant to surface relevant links and content in an effort to help you track which items you have already taken action on. By no means does OpenShift advise any individual or business to solely rely on the information provided in this product.

By using any OpenShift LLC, or OpenShift sites, services, mobile applications, products, and content including the Bounce Back website and mobile applications (“Services”) you agree not to hold OpenShift or Our Services liable for any financial loss, incorrect course of action taken, as well as any and all liabilities that occur as a result of using the information provided on the Bounce Back by OpenShift Services or any of the non-affiliate third party sites and/or content linked to from Our Services.

Third-Party Embeds

Tracking & Cookies

We use cookies to personalize Our Site for you and to collect aggregate information about Site usage by all of Our users. A cookie is a text file that Our Site transfers to your Device for recordkeeping purposes and to enhance the quality of your visit to Our Site or to enable Our system to recognize your Device and allow us to see how you use Our site. The cookie assigns a random, unique number to your Device. Further general information about cookies and how they work is available at www.allaboutcookies.org. The cookies We use on Our Site include:

Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant Our users access to content and to enable actions they must be logged in to do. We use browser cookies and similar technologies to recognize you when you return to Our Services. We use them in various ways, for example, to log you in, remember your preferences (such as default language), evaluate email effectiveness, and personalize content and other information.
Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so We can improve the Site for Our users. For example, We may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on Our site are enabled.
Third party cookies: We may permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses Our Site. For example, We may use analytics service providers like Google Analytics to analyze usage patterns of the Site. These providers generate a cookie to capture information about your use of the Site which is then used to compile reports on Site activity for us and to provide other related services. These providers may use a portion of your IP address to identify their cookie, but this will not be associated with any other data held by these providers.

We may also permit third party service providers to place cookies through Our Site, as indicated above, to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and We are not responsible for any actions or policies of such third-party service providers.

Your use of Our Site will be deemed to be your consent to the placement of cookies on your computer or other Device. If you prefer not to receive cookies through Our Site, you can set your browser to either reject all cookies, to allow only “trusted” websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies when you log on to Our Site and use it.

If you refuse cookies, this will limit system performance and may even cause certain features of the Site to malfunction or not to work at all.

OpenShift doesn’t track you across the Internet. We track only your interactions within the OpenShift services (which encompasses OpenShift.ai and custom domains hosted by OpenShift) and the OpenShift employee mobile application.

Some third-party services that We use to provide the OpenShift Service, such as Google Analytics, may place their own cookies in your browser.

Links to Third-Party Sites

When you use the Site, you may be directed to other websites that are beyond Our control. We may also allow third-party sites or applications to link to the Site. We are not responsible for the privacy practices of any third parties or the content of linked sites, but We do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites. This Privacy Policy only applies to this Site.

Protecting Children’s Privacy

This Site is not designed nor intended to be attractive to use by children under the age of 18 (“Minors”). We do not knowingly collect information from Minors. If you are under the age of 18, please do not submit any information to us.

Your California Privacy Rights & California Do-Not-Track Disclosures

We currently do not use technology that recognizes a “do-not-track” signal from your web browser.

For California Residents Only. We may disclose your personal information to Our affiliates or other third parties who may use that information to market to you directly. Pursuant to California law, California residents are permitted to request information about the manner in which We share certain categories of information with third parties for their marketing use.

Data Security

We utilize reasonable administrative, physical and technical safeguards to protect information against unauthorized access, misuse or disclosure. We endeavor to protect information that you transfer to Our Site by using secure technology such as SSL. Information you send by email is not secure, so please avoid including personal information in any email you send us. No method of electronic transmission or storage is 100% secure. Therefore, We cannot guarantee absolute security of your information.

You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If We receive instructions using your log-in information, We will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in Our sole discretion.

Business Transfers

If We are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, We’ll notify you in advance so you can opt out of any such new policy by deleting your account before transfer.

Contacting Us

This Site is owned and operated by OpenShift. If you have any questions or suggestions with respect to this Privacy Policy, or if you wish to ask us to delete, correct, or show you your information as provided above, you can click on Contact Us in Our site footer or to send us an email at support@openshift.com.

Sometimes We’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account). But, you can opt out of non-administrative emails such as digests, newsletters, and activity notifications through your account’s “Settings” page.

When you interact with an email sent from OpenShift (such as opening an email or clicking on a particular link in an email), We may receive information about that interaction. We won’t email you to ask for your password or other account information. If you receive such an email, please send it to us so We can investigate.